FAQs
Orders & Bulk Pricing
How do I place an order?
You can order directly through our website or contact our team for bulk and custom orders.
Can I get a quote before ordering?
Absolutely. We provide fast, no-obligation quotes for all custom and bulk orders.
Do you offer bulk discounts?
Yes. We offer competitive bulk pricing for businesses, staffing agencies, and long-term contracts.
Shipping Across Canada
Do you ship anywhere in Canada?
Yes, we deliver across all provinces including Ontario, Alberta, BC, and Quebec.
Do you offer urgent or rush orders?
Yes, rush production may be available depending on order size—contact us directly.
How fast is delivery?
Standard orders: 3–7 business days
Custom orders: 7–21 business days
Payments & Taxes (Canadian Compliance)
What payment methods do you accept?
Credit Cards (Visa, MasterCard, AMEX)
Debit (where applicable)
E-transfer (bulk orders)
Do you charge GST/HST?
Yes. Taxes are applied based on your province in compliance with Canadian tax laws.
Are prices in Canadian dollars?
Yes, all pricing is in CAD.
Custom Uniform Branding
What customization options do you offer?
Embroidery (premium look)
Screen printing (cost-effective bulk)
Heat transfer (fast turnaround)
What file format should I send?
Preferred: AI, EPS, PDF (vector).
Accepted: High-res PNG (300 DPI minimum).
Do I get a mockup before production?
Yes, we provide digital proof approval before production starts.
Returns & Refund Policy
What is your return policy?
Standard items: Return within 14 days
Must be unused and in original condition
What if there’s a defect or mistake?
Report within 48 hours of delivery with photos. We’ll resolve it quickly.
Are custom uniforms refundable?
No. All custom/branded items are final sale, unless defective.
Sizing & Product Quality
How do I choose the right size?
Use our size charts. For bulk orders, we recommend sample fitting.
Are your uniforms durable?
Yes. Our products are designed for daily professional use, comfort, and long-term durability.
Privacy & Data Protection
Is my information secure?
Yes. We follow Canadian privacy standards and use secure systems to protect your data.
Do you share customer data?
No. Your information is only used for order processing and internal operations.
Business & Corporate Clients
Do you work with staffing companies and large businesses?
Yes. We specialize in:
Security companies
Healthcare providers
Staffing agencies
Do you provide invoices for accounting?
Yes, all orders include proper invoices for tax and bookkeeping.
Customer Support
How do I contact you?
Email : info@ezprowear.com
Phone : +1 844 777 6932
What are your hours?
Monday to Friday, 9 AM – 5 PM (EST).